Policies, Procedures, & Other Important Things You Should Read

Special Orders, Returns & Cancellations
We pride ourselves on our attention to detail and excellent customer service. Because of the nature of our business, in which a great deal of orders are custom, we ask that you please allow enough time while at the store to be able to adequately discuss your project with one of our skilled and capable showroom salespersons who can assist you with your order.
Thorough communication is essential throughout every step of the project and as such we ask that you please communicate all of the details of your order to the salesperson you are working with. Please note that when final approval is given and signed off on, you have agreed to the particulars of your project, as outlined in the proposals and subsequent revisions.

Please note that most custom orders have a lead time of 4 to 6 weeks and in some instances as much as 6 to 8 weeks. We process orders as soon as we have received a deposit or payment in full not from the time the proposals are sent and revised.

All special orders are final sale. If an order does need to be changed and/or cancelled, you must do so within 5 days from the initial date of order and must be requested in writing. In the event that an order is cancelled, changed, or ordered incorrectly after the 5 day period lapses, through no fault of our own, a 25% restocking fee and shipping will be applied.

If purchasing an item from our store that you are not completely satisfied with, you may return it for a full refund within 2 weeks of purchase with your receipt of purchase or for store credit only if within a month. No returns after 60 days. Returned items must be in resalable condition, with no damage, and in the original packaging in which it was purchased, if applicable. We reserve the right to refuse a return if it is damaged and/or not in acceptable and resalable condition.

The following items are final sale and may not be returned once purchased: sleeping pillows, mattress pads, and comforters. Sheeting including cases, shams, and duvet covers may be returned in their original packaging and in resalable condition.

Shipping & Delivery
All orders to be shipped will go out via UPS ground delivery with shipping fees to be paid by the customer. Expedited shipping can be accommodated, if requested, in which case a shipping quote will be provided to be approved by the customer prior to shipping. Orders placed after 2pm will be shipped out the following day. For orders to be shipped out of the United States, the most cost-effective shipping method will be used. Please do not accept any shipment if the packaging appears damaged in any way and please report this to us within 24 hours to initiate a call tag back to our store and inspect the contents.
Payment
A deposit of 50% is required to place all special orders with the balance to be paid prior to the pickup or shipping out of your order.

We accept the following forms of payment:

  1. Visa
  2. MasterCard
  3. American Express
  4. Personal and Business Checks

Both personal and business checks should be made out to "ThreadCount". Orders will not be finalized until payment is received. Returned checks are subject to a service charge of $30.00.

Final Sale Items
All down and down free products such as pillows, comforters, mattress pads as well as items purchased on sale are all considered final sale and are non-refundable nor returnable. Please take this into consideration prior to purchase.
Privacy & Security
We respect our customers’ privacy and security and are strongly committed to protecting personal information nor will we sell or rent your information to third parties. Occasionally we mail out email campaigns in the form of a newsletter, invites to store events and sales, along with news we want to share about our store to our customers. The option to opt-out is always available. We have put procedures in place to mitigate unauthorized access to your data. Any change(s) to our privacy policy will be updated on our website.
Questions
Should you have any questions or need to contact us please feel free to contact us at 305.576.5500 or via email at info@tcmiami.com.
Trade Professionals
For our trade professionals, please contact us at info@tcmiami.com or call us at 305.576.5500 to establish an account with us.